Luma Hairstyles LLC

BOOKING & APPT. POLICY At Luma Hairstyles, every appointment is thoughtfully reserved to provide a personalized, luxurious experience. We kindly ask all clients to review and acknowledge our policies before booking. CANCELLING & RESCHEDULING A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. * Less than 24 hours’ notice: A fee of 50% of the scheduled service total will apply. * Same-day cancellations or rescheduling: A fee of 100% of the scheduled service total will apply. * No-shows: A fee of 100% of the scheduled service total will apply. LATE ARRIVALS We understand unexpected delays may happen; however, punctuality is essential to maintaining our schedule. * 15 minutes late: A $25 late fee will apply. * 20 minutes late: Your appointment will be canceled, and 100% of the scheduled service total will be charged. New Client Deposits A deposit is required to secure all new client appointments and will be applied toward the scheduled service. Deposits are non-refundable. However, with at least 24 hours’ notice, your deposit may be transferred one time to a rescheduled appointment scheduled within 14 days of the original appointment date. Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit. Deposits already collected will be credited toward applicable cancellation fees to avoid duplicate charges. SERVICE PRICING All listed prices are starting rates and may vary depending on hair length, density & volume. HAIR EXTENSION POLICY A consultation is required for all new hair extension clients. All hair used for new installations must be purchased exclusively through Luma Hairstyles. Hair Extension Purchases — Final Sale & Non-Refundable All hair extensions must be paid in full before an order is placed. Once purchased, all hair extension sales are final and non-refundable. Cancellations, appointment changes, or a decision not to proceed with installation do not qualify for a refund of purchased hair extensions. A NOTE FROM LUMA Every appointment is time reserved especially for you. These policies help us maintain the quality, care, and personalized attention every client deserves. Thank you for your understanding, trust, and continued support. Luma Hairstyles LLC